Training

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Writing A Thesis

Healthcare Training

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FAQ

Hard Skills Training

5S Housekeeping

DOE

FMEA

Mistake Proofing

MSA

Process Flow Chart

QFD

SPC

PPAP

VOC

PWI

SOP

Process Capability

Prototype Control Plan

Pre-Launch Control Plan

Production Control Plan

Dynamic Control Plan

TPM

Productivity Tracking

Soft Skills Training

Service Quality

Managing Customer Service

Delivering Customer Service

Internal Customer Satisfaction

Customer Loyalty

Calming Upset Customers

Telephone Techniques

Counter Service

Assertive Behavior

benefits of ict-m

Project Management
Managers see status directly
Multi module 'Office'
Team work enabled
Over 180 templates
Guided step by step
Automatic reports
Save reports to pdf
Use in-house training
Dynamic examples
Interactive program
Maths and stats example
Web based...and many more

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Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Classical Robust Design Technology Development Multivariate

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Training

Training supported by HRDC / PSMB under the Skim Bantuan Latihan - SBL

We have In-house and Public trainings. Our trainings includes both the usage of iCT-M and other quality and productivity tools and techniques.

These trainings are complemented by iCT-M software !

Training conducted by our principal consultant; text book author, UK R&D award winner and direct student of Dr. Edwards Deming, the quality guru and other consultants.

* Malaysian companies are entitled for 100% reimbursement for this training under the SBL scheme.

There are many different types of activities that can be conducted using iCT-M. These include Enterprise level performance monitor and control, Projects for continuous improvement and Optimization techniques for product and process improvement.

Training List
5S Housekeeping
Seven Quality Control Tools 7 QC Tools (1 day) 7 QC Tools (2 days)
Design of Experiments Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving
Failure Mode Effects Analysis
Just In Time
Mistake Proofing
Measurement System Analysis
Process Flow Chart
Quality Function Deployment QFD (2 days) QFD (3 days)
Statistical Process Control Basic Practitioner Intermediate Advance Online Quality Control
Hypothesis Basic Advance
Production Part Approval Process
Voice of Customer
Process Work Instruction
Standard Operating Procedure
Process Capability
Control Plan Methodology Prototype Control Plan Pre-Launch Control Plan Production Control Plan
Dynamic Control Plan
Service Quality Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior
Total Productive Maintenance
Productivity Tracking
Healthcare Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research
Six Sigma Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt
Training Needs Analysis
Staff Performance Evaluation
Market Research
Visual Management
Business Balanced Scorecard Net Promoter Score Benchmarking

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