| benefits of ict-m |
- Project Management
- Managers see status directly
- Multi module 'Office'
- Team work enabled
- Over 180 templates
- Guided step by step
- Automatic reports
- Save reports to pdf
- Use in-house training
- Dynamic examples
- Interactive program
- Maths and stats example
- Web based...and many more
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MDeC and Six sigma
Healthcare Training
Do you know what your customers think of your healthcare services? Too many customer complaints? Some nasty incidents and near miss, etc? Do you find Root Cause Analysis difficult to use? Are there too many incidences that you just can’t follow up? Never heard of HFMEA?
We have the training & software to help you
Using iCT-M ® software, you can conduct Service Quality Customer Satisfaction Analysis. Use Kumpulan Meningkatkan Mutu Kerja (KMK) or QCC/ICC to improve your service delivery. Manage your Customer Complaints and conduct Root Cause Analysis using software!! Incident Report Management helps you to objectively manage all your risks in incidents and sentinel events. Better still, use the Healthcare Failure Mode Effects Analysis to built-in proactive quality and prevent potential failures from happening.
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Software available! iCT-M ® Training conducted in English or Bahasa Malaysia.
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Training program |
No of days
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Kumpulan Meningkatkan Mutu Kerja (KMK)
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(2 days)
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Customer Satisfaction Analysis (Service Quality) |
(2 days) |
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Customer Satisfaction Index (CSI) |
(2 days) |
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Customer Complaints Management (CCM) |
(2 days) |
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Root Cause Analysis (RCA) |
(2 days) |
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Healthcare Failure Mode Effect Analysis (HFMEA) |
(2 days) |
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These and other trainings can be conducted as an In-House training at your request.
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Venue:
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At your premises.
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Trainer:
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Associate Professor Dr. Nicolo, UK R&D award winner. Worked with Dr. Edward Deming
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Fees:
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Please call for a quotation.
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Participating delegates will be given free membership (unlimited) to use the Professional version iCT-M ® software for 1 month. Training materials and user licenses are provided. Certificate of attendance will be given.
The training is best conducted in a Computer Lab on a 1-to-1 basis using iCT-M ® software developed in Malaysia with funding from the Ministry of Science Technology and Innovation (MOSTI). With iCT-M ® No mathematics or statistics to worry about!!
For more information please browse at
Website: http://www.ict m.com,
Email: dominic@ict-m.com,
Tel: +60 (0)3 5636 2210,
Fax: +60 (0)3 5636 2220,
HP: +60 (0)12 4747473.
Belmah Strategies (Malaysia) Sdn. Bhd.
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